Refund Policy

1. Overview

At MAXV Display, we are committed to delivering high-quality LED display products and ensuring customer satisfaction. Due to the nature of customized LED display products, our refund and return policy differs from standard consumer electronics. Please read this policy carefully before placing your order.

2. Standard Products

For standard (non-customized) LED display products, you may request a refund within 15 days of receiving your order if the product is unused, undamaged, and in its original packaging. The following conditions apply:

• Product must be in original condition with all accessories and documentation
• Return shipping costs are the responsibility of the buyer unless the product is defective
• Refunds will be processed within 10 business days after we receive the returned product

3. Customized Products

LED display products that are customized to specific requirements cannot be refunded once production has begun. This includes:

• Custom pixel pitch configurations
• Custom screen dimensions
• Custom cabinet configurations or colors
• Products with logo or branding customization
• Bespoke product specifications agreed upon before production

4. Defective Products

If you receive a defective or damaged product, please contact us immediately with photos and a description of the issue. We will arrange for:

• Free replacement of the defective component (module, cabinet, or power supply)
• Technical support for on-site troubleshooting and repair guidance
• Return shipping covered by MAXV Display for verified defective products

5. Warranty

All MAXV Display products come with a standard warranty covering manufacturing defects. Warranty periods vary by product type:

• LED Modules: 2 years
• LED Cabinets: 2 years
• Power Supplies: 1 year
• Control Systems and Receiving Cards: 1 year

The warranty does not cover damage caused by improper use, unauthorized modifications, or Acts of God.

6. How to Request a Refund or Return

To initiate a refund or return request, please contact our customer service team:

• Email: Jack@maxvdisplay.com
• WhatsApp: +86 189 9492 5755

Please include your order number, product details, and reason for the refund or return request in your message.

7. Non-Refundable Items

The following items are not eligible for refund:

• Customized or bespoke LED display products
• Products damaged due to improper use, incorrect installation, or poor maintenance
• Products that have been physically modified or repaired by unauthorized personnel
• Software, firmware, or digital content
• Products purchased on sale or as "final sale" items

8. Shipping Damage

If your order arrives with visible shipping damage, please refuse the shipment and notify us immediately. If you discover damage after signing for delivery, please document it with photos within 48 hours and contact us. We will work with the shipping carrier to resolve the issue.

9. Policy Updates

We may update this Refund Policy from time to time. The most current version will be available on our website. Orders placed under a previous version of this policy will be honored under the policy in effect at the time of purchase.